Shipping and Returns Policy

1. Shipping Information

1.1 Shipping Destinations

We currently offer shipping to addresses within Australia. For international shipping inquiries, please contact our customer service at [your email address].

1.2 Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may vary, and we appreciate your patience.

1.3 Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 2-8 business days.
  • Express Shipping: Estimated delivery within 1-4 business days.

1.4 Shipping Costs

  • Express Shipping (Hardware Orders): $15 plus GST
  • Standard Shipping (Hardware Orders): $10 plus GST
  • Free Shipping (Hardware Orders): Orders over $100

For structural steel frames and cladding, freight costs will be individually calculated and provided in a personalized quote tailored to your specific requirements.

Please be mindful that shipping costs may vary based on factors such as order specifications and delivery locations. We strive to offer the most accurate and competitive shipping rates for your convenience.

1.5 Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that it may take up to 24-48 hours for the tracking information to be updated.

1.6 Delivery Timeframes

Delivery times may vary based on your location, selected shipping method, and external factors such as weather conditions. The estimated delivery times are as follows:

  • Standard Shipping: 2-8 business days.
  • Express Shipping: 1-4 business days.

1.7 Delivery Delays

While we strive to deliver your orders promptly, unforeseen circumstances such as customs clearance delays or other external factors may affect delivery times. We appreciate your understanding in such situations.

2. Returns Policy

2.1 Eligibility for Returns

We want you to be satisfied with your purchase. Our return policy covers items that are unused, unworn, and in their original condition. Please note that certain items may be non-returnable or subject to specific conditions.

2.2 Return Timeframes

You may initiate a return within 10 business days of receiving your order. After this period, we reserve the right to refuse the return.

2.3 How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our team info@steelteksolutions.com.au
  • Subject line is your invoice number
  • Attach photos
  • Send a detailed email
  • We will response with a resolution and outcome within 1-3 Business days.

2.4 Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your item.

2.5 Inspection and Processing

Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria. If the return is approved, we will process the refund or exchange within 3-10 business days.

2.6 Refund Method

Refunds will be issued in the original form of payment. Please note that it may take a few additional business days for the refund to reflect in your account.

2.7 Non-Returnable Items

Certain items are non-returnable, including but not limited to [list specific non-returnable items, e.g., personalized items, final sale items.

2.8 Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

2.9 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service within 3 business days of receiving the order for assistance.

2.10 Contact Information

If you have any questions or concerns about our shipping and returns policy, please contact our customer service at info@steelteksolutions.com.au